Privacy Policy: How We Protect Your Info

At Forward Furniture Edmonton, We value your privacy as much as we value a good night’s sleep. This policy explains what information we collect when you visit forwardfurnitureedmonton.ca and how we use it to get you the best furniture deals in Edmonton.

1. Information We Collect

We only collect info that helps us serve you better. This includes:

  • Contact Info: Your name, email, and phone number when you request a quote, make a transaction and receive an electronic receipt, or book an appointment via LatePoint.

  • Delivery Details: Your address so we can get that Serta Simmons mattress,  Ashley Furniture set, or massage chair  to your door.

  • Payment Info: Your payment is processed securely. We don’t store your credit card numbers on our local servers.

2. How We Use Your Data

We use your information to:

  • Manage your orders and fulfill warranties (like our 10-year mattress warranty).

  • Send you updates on your delivery or “Furniture Fella” tips.

  • Send you an “opt-in/out” for our monthly newsletter.

  • Improve our website SEO so more Edmonton locals can find us.

3. Cookies & Tracking

Our website uses “cookies” (small files) to see how people use the site.

  • We use tools like Google Analytics to see which products (like our Zero Gravity chairs) are the most popular.

  • If you see an ad for us on Facebook or Instagram after visiting the site, that’s just our “retargeting” pixel doing its job.

4. Third-Party Sharing

We don’t sell your data to random strangers. We only share info with partners who help us run the business, such as:

  • Shipping Carriers: To get the furniture to your house.

  • Payment Processors: To handle your transactions safely.

  • LatePoint: To manage your showroom appointments.

5. Your Rights

It’s your data. You can email us at any time to:

  • Ask what info we have on you.

  • Request that we delete your contact info from our marketing lists.

  • Update your address or phone number.

6. Contact the Fella

If you have questions about your privacy, you can reach me directly:

  • Email: support@forwardfurnitureedmonton.ca

  • Address: 12019 160 Street NW, Edmonton, AB T5V1G7

  • 866-633-9627
  • Colin Draper

 

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